Thursday, March 21, 2019

*** RESOLVED*** VoIP - Major Service Outage

13:45 - A configuration change, as instructed by the supplier has been put into place. Service is now stable, and our apologies for the incident.

13:35 - Service has been restored. Investigations into the reason for the outage continue.

13:25 - We have been alerted to a major service outage on a number of our call routers, causing issues to the majority of our VoIP customers.

The manufacturer has been alerted on a Priority 1 ticket and is presently investigating.

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